Here at Stotsenberg Leisure Park & Hotel Corporation (SLPHC), we respect and value your rights as a data subject in accordance with the Data Privacy Act of 2012 (DPA) and its Implementing Rules and Regulations (collectively "Privacy Laws").
I. When and how we collect your data or information?
We collect your data or personal information upon your entry in any of our facilities, and registration in our guest registration system.
II. Why do we collect your data or information?
We collect your data or information for any of the following cause(s):
1. Security Reasons;
2. Compliance with lawful orders of competent authorities;
3. Marketing and statistical research;
4. Processing of registrations to avail of our services;
5. Processing of requests to join our marketing programs/campaigns;
6. Contractual and regulatory compliance;
7. Enforcement of our rights before any competent authority, regulator, law enforcement agency or any judicial or quasi-judicial body.
III. How we protect your data or information?
Our Front Desks and registration system is manned by trained employees and security personnel outsourced from third-party providers who went through our strict screening process. Each of them are covered by appropriate Confidentiality and Data Sharing Agreements.
Maintenance of our information database, as well as custody of the logbooks containing the data and information, remain within SLPHC's control, and are only viewed by authorized personnel on a need to know basis.
As a matter of policy, we do not share your data or information to third parties unless the same is with your express consent, or in compliance with the lawful orders of competent authorities.
IV. How long do we store your data or information?
Your personal information will only be retained only for a period of five (5) years or as long may be necessary for the fulfillment of the declared, specified, and legitimate purposes provided above, or when the processing is relevant to the purpose, strictly in accordance with our records retention policy. After which, personal data shall be disposed or discarded in a secure manner that would prevent further processing, unauthorized access, or disclosure to any other party or the public, or prejudice the interests of the data subjects.
V. What are your rights?
Under the Privacy Laws, you have the right to:
1. Be informed that your personal data will be, are being or were collected and processed.
2. Reasonable access, upon written requests, to your personal data that an organization collects or holds of you and the reason for such processing.
3. Object if the processing of personal data involved is based on consent or on legitimate interest unless the processing is pursuant to a subpoena, contract or a result of a legal obligation.
4. Suspend, withdraw or order the blocking, removal or destruction of your personal data;
5. Claim compensation if you suffered damages due to inaccurate, incomplete, outdated, false, unlawfully obtained or unauthorized use of personal data, considering any violation of your rights and freedoms as a data subject.
6. File a complaint to the National Privacy Commission if any of your rights as a data subject were violated.
7. Dispute and demand correction of the information if the same are inaccurate or erroneous.
8. Obtain and electronically move, copy or transfer your data in a secure manner for further use.
VI. Cookies or links to other websites
While the website may contain links to websites operated by parties other than us, we are not responsible for the privacy practices or contents of such websites.
Our website use:
Necessary cookies - cookies that are necessary cookies for the operation of a website. Without these cookies, this website won't work properly. Accordingly, we are not asking your consent for those. For all other cookies your informed consent is required.
Functional cookies - cookies that set up to improve the functionality of the website. Functional cookies may allow us to serve you content tailored to your interests.
You can change your cookie settings in your browser preferences. This is usually found in the options or preferences menu of your internet browser. You can block any cookies from any website by activating the settings on your browser to allow you to refuse the setting of some or all cookies. However, if you block all cookies, you may not be able to access all or a part of our website. You can also use your browser settings to delete cookies.
If you have any complaints, questions, concerns, objections about this Privacy Notice, and/or our personal information processing activities, please contact us through the following:
Office of the Data Privacy Officer
Office Address: Gil Puyat Ave. corner Andres Soriano St., Clark Freeport Zone, Pampanga
Service Agreement for Stotsenberg Hotel
Welcome to Stotsenberg Hotel! Before using our services, please carefully read and agree to the following terms of our service agreement.
2. Reservation and Check-in
1.1. Reservation Confirmation: You can make reservations through our official website, phone, or other designated channels. Upon successful reservation, we will send you a confirmation including booking details and check-in requirements.
1.2. Check-in Requirements: You must provide valid identification before check-in and comply with the hotel's check-in policies and regulations. Failure to provide valid identification or violation of hotel rules may result in the refusal of check-in.
1.3. Cancellation and Modification: Cancellation or modification of reservations may be subject to applicable fees and policy restrictions. Please carefully review the cancellation and modification policy before making a reservation and notify us in advance when necessary.
3. Services and Facilities
2.1. Service Provision: We strive to provide high-quality services that meet hotel standards and ensure the proper functioning of rooms and facilities. We will make efforts to accommodate your special requests, but they may be subject to supply and availability limitations.
2.2. Facility Usage: You may use the hotel's facilities such as the gym, swimming pool, etc., during the designated hours and locations. Please comply with the hotel's regulations and safety guidelines and take responsibility for your actions.
2.3. Room Cleaning: We provide daily room cleaning services to ensure a clean and tidy accommodation environment. If you require additional cleaning or a change of bedding, please contact the front desk.
9. Payment and Charges
3.1. Fee Settlement: You are responsible for payment according to the booked rate and policy. Unless otherwise agreed, full payment, including room charges, service fees, and deposits, is required during your stay.
3.2. Payment Methods: We accept various payment methods, including cash, credit cards, debit cards, etc. Please ensure the accuracy and validity of the payment information provided and ensure sufficient funds in your account to cover the related charges.
3.3. Additional Charges: Additional fees may apply for certain services and facilities, such as minibar, laundry services, etc. We will notify you in advance of any applicable charges, which will be clearly stated on your bill.
5. Customer Responsibilities
4.1. Compliance with Regulations: You must comply with the hotel's rules and safety guidelines. Engaging in illegal activities, causing disturbances, or violating public morality is strictly prohibited. We reserve the right to take appropriate measures, including refusing service, requesting you to leave the hotel, or involving law enforcement, in case of rule violations.
4.2. Equipment and Property Damage: You are responsible for the careful use of the hotel's equipment, property, and the property of other guests. If you cause any damage or loss, you may be held liable for compensation.
4.3. Security Responsibility: You should safeguard your valuables and personal belongings. The hotel is not responsible for the security of your property. Please use the provided safe deposit box or other security facilities to store valuable items.
6. Cancellation and Termination
5.1. Hotel Cancellation: In certain circumstances, the hotel may need to cancel or adjust your reservation due to force majeure events, equipment failures, etc. We will make reasonable efforts to notify you in advance and assist in arranging alternative solutions.
5.2. Customer Cancellation: If you need to cancel your reservation, please notify us in accordance with the cancellation policy requirements. Depending on the policy, applicable fees may be charged.
5.3. Termination of Service: We reserve the right to terminate the provision of services to you if you violate the terms of the agreement or cause significant harm to the hotel. In such cases, we may terminateservice immediately and reserve the right to pursue legal actions.
6.1. Use of Public Facilities: When using the hotel's public facilities, please exercise caution and assume your own risks. The hotel is not responsible for any accidents or injuries that may occur during the use of public facilities.
6.2. Third-Party Services: The hotel may offer services in collaboration with third parties, such as tours, car rentals, etc. These services are provided by third parties, and the hotel disclaims any responsibility for their services. You are responsible for assessing and assuming the risks and liabilities associated with third-party services.
4. Intellectual Property
7.1. Hotel Brand and Logos: Stotsenberg Hotel and its associated brands, trademarks, and logos are protected intellectual property. You may not use, copy, or modify these brands and logos in any way without our permission.
7.2. User Feedback: If you provide us with any feedback, suggestions, or opinions, you agree that we have the right to use and utilize this information to improve our services and business.
8.1. Dispute Resolution: Any disputes arising from this service agreement should be resolved through friendly negotiations as much as possible. If negotiation fails, both parties agree to submit the dispute to the relevant judicial authorities.
8.2. Applicable Law and Jurisdiction: This service agreement is governed by local laws and shall be interpreted and enforced accordingly. Any litigation related to this agreement should be submitted to the appropriate court.
8.3. Amendments to the Agreement: Stotsenberg Hotel reserves the right to modify this service agreement at any time. In the event of significant changes, we will notify you through appropriate means or publish the updated service agreement on our website.
8.4. Entire Agreement: This service agreement constitutes the complete agreement between both parties regarding Stotsenberg Hotel services and supersedes all prior oral or written agreements.
8.5. Severability: If any provision of this service agreement is deemed invalid or unenforceable, that provision shall be deemed separable and shall not affect the validity and enforceability of the remaining provisions.
8.6. Language Version: This service agreement may be provided in multiple language versions. In case of any conflicts or ambiguities, the English version shall prevail.
Please note that the above content is a general set of terms for a sample service agreement and the actual service agreement for Stotsenberg Hotel may be adjusted and modified based on specific circumstances. Before using Stotsenberg Hotel services, please carefully read and understand the specific service agreement you agree to.