1. Information Collection
In order to provide you with better service, Stotsenberg Hotel may collect personal information you provide, including but not limited to your name, contact details, address, email address, and payment information. We will only collect necessary information and handle your personal information in accordance with relevant laws and regulations.
2. Information Use
We will use your personal information in the following ways:
3. Provide, maintain, and improve our services.
4. Process your reservations and payments.
5. Send you booking confirmations and service updates.
6. Respond to your inquiries and provide customer support.
7. Fulfill our contractual obligations with you.
8. Protect the legitimate rights and interests of Stotsenberg Hotel and its users.
We promise not to sell, rent, or share your personal information with third parties unless we have obtained your explicit consent or as required by law.
4. Information Protection
We will take reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, due to the openness and uncertainty of the internet, we cannot guarantee the security of information and are not liable for any loss caused by unauthorized access or use.
5. Cookies and Technologies
5. Third-Party Links
Our services may contain links to third-party websites or services. We are not responsible for the privacy policies and practices of these third parties, so please review the privacy policies of the respective websites when accessing these links.
7. Contact Information
Address: Gil Puyat Avenue, Corner Andres Soriano Street, Clark Freeport Zone, Pampanga, Philippines
Phone: +6345 499 0777
Service Agreement for Stotsenberg Hotel
Welcome to Stotsenberg Hotel! Before using our services, please carefully read and agree to the following terms of our service agreement.
2. Reservation and Check-in
1.1. Reservation Confirmation: You can make reservations through our official website, phone, or other designated channels. Upon successful reservation, we will send you a confirmation including booking details and check-in requirements.
1.2. Check-in Requirements: You must provide valid identification before check-in and comply with the hotel's check-in policies and regulations. Failure to provide valid identification or violation of hotel rules may result in the refusal of check-in.
1.3. Cancellation and Modification: Cancellation or modification of reservations may be subject to applicable fees and policy restrictions. Please carefully review the cancellation and modification policy before making a reservation and notify us in advance when necessary.
3. Services and Facilities
2.1. Service Provision: We strive to provide high-quality services that meet hotel standards and ensure the proper functioning of rooms and facilities. We will make efforts to accommodate your special requests, but they may be subject to supply and availability limitations.
2.2. Facility Usage: You may use the hotel's facilities such as the gym, swimming pool, etc., during the designated hours and locations. Please comply with the hotel's regulations and safety guidelines and take responsibility for your actions.
2.3. Room Cleaning: We provide daily room cleaning services to ensure a clean and tidy accommodation environment. If you require additional cleaning or a change of bedding, please contact the front desk.
9. Payment and Charges
3.1. Fee Settlement: You are responsible for payment according to the booked rate and policy. Unless otherwise agreed, full payment, including room charges, service fees, and deposits, is required during your stay.
3.2. Payment Methods: We accept various payment methods, including cash, credit cards, debit cards, etc. Please ensure the accuracy and validity of the payment information provided and ensure sufficient funds in your account to cover the related charges.
3.3. Additional Charges: Additional fees may apply for certain services and facilities, such as minibar, laundry services, etc. We will notify you in advance of any applicable charges, which will be clearly stated on your bill.
5. Customer Responsibilities
4.1. Compliance with Regulations: You must comply with the hotel's rules and safety guidelines. Engaging in illegal activities, causing disturbances, or violating public morality is strictly prohibited. We reserve the right to take appropriate measures, including refusing service, requesting you to leave the hotel, or involving law enforcement, in case of rule violations.
4.2. Equipment and Property Damage: You are responsible for the careful use of the hotel's equipment, property, and the property of other guests. If you cause any damage or loss, you may be held liable for compensation.
4.3. Security Responsibility: You should safeguard your valuables and personal belongings. The hotel is not responsible for the security of your property. Please use the provided safe deposit box or other security facilities to store valuable items.
6. Cancellation and Termination
5.1. Hotel Cancellation: In certain circumstances, the hotel may need to cancel or adjust your reservation due to force majeure events, equipment failures, etc. We will make reasonable efforts to notify you in advance and assist in arranging alternative solutions.
5.2. Customer Cancellation: If you need to cancel your reservation, please notify us in accordance with the cancellation policy requirements. Depending on the policy, applicable fees may be charged.
5.3. Termination of Service: We reserve the right to terminate the provision of services to you if you violate the terms of the agreement or cause significant harm to the hotel. In such cases, we may terminateservice immediately and reserve the right to pursue legal actions.
6.1. Use of Public Facilities: When using the hotel's public facilities, please exercise caution and assume your own risks. The hotel is not responsible for any accidents or injuries that may occur during the use of public facilities.
6.2. Third-Party Services: The hotel may offer services in collaboration with third parties, such as tours, car rentals, etc. These services are provided by third parties, and the hotel disclaims any responsibility for their services. You are responsible for assessing and assuming the risks and liabilities associated with third-party services.
4. Intellectual Property
7.1. Hotel Brand and Logos: Stotsenberg Hotel and its associated brands, trademarks, and logos are protected intellectual property. You may not use, copy, or modify these brands and logos in any way without our permission.
7.2. User Feedback: If you provide us with any feedback, suggestions, or opinions, you agree that we have the right to use and utilize this information to improve our services and business.
8.1. Dispute Resolution: Any disputes arising from this service agreement should be resolved through friendly negotiations as much as possible. If negotiation fails, both parties agree to submit the dispute to the relevant judicial authorities.
8.2. Applicable Law and Jurisdiction: This service agreement is governed by local laws and shall be interpreted and enforced accordingly. Any litigation related to this agreement should be submitted to the appropriate court.
8.3. Amendments to the Agreement: Stotsenberg Hotel reserves the right to modify this service agreement at any time. In the event of significant changes, we will notify you through appropriate means or publish the updated service agreement on our website.
8.4. Entire Agreement: This service agreement constitutes the complete agreement between both parties regarding Stotsenberg Hotel services and supersedes all prior oral or written agreements.
8.5. Severability: If any provision of this service agreement is deemed invalid or unenforceable, that provision shall be deemed separable and shall not affect the validity and enforceability of the remaining provisions.
8.6. Language Version: This service agreement may be provided in multiple language versions. In case of any conflicts or ambiguities, the English version shall prevail.
Please note that the above content is a general set of terms for a sample service agreement and the actual service agreement for Stotsenberg Hotel may be adjusted and modified based on specific circumstances. Before using Stotsenberg Hotel services, please carefully read and understand the specific service agreement you agree to.